Refund policy
Here's a Refund & Returns Policy for Hubbun Jewels:
Refund & Returns Policy
Last updated: July 16, 2026
1. Our Commitment At Hubbun Jewels, we take pride in the quality of our handcrafted jewellery. If you are not completely satisfied with your purchase, we're here to help.
2. Eligibility for Returns
- Items must be returned within 5 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Customised or made-to-order pieces are not eligible for return or exchange.
- Items purchased during sales or with discount codes are non-returnable.
3. Non-Returnable Items
- Earrings (for hygiene reasons)
- Customised jewellery
- Gift cards
4. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost. It is Mandatory to have a unboxing video.
5. How to Initiate a Return
- Email us at your store contact email with your order number and reason for return.
- Once approved, we will share the return shipping address.
- Return shipping costs are borne by the customer unless the item is defective.
6. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges are non-refundable.
7. Exchanges We offer exchanges for the same item in a different design or size, subject to availability. Please contact us to initiate an exchange.
8. Contact Us For any return or refund queries, reach us at hubbunjewels@gmail.com